Certified UX & Usability Expert (CXUE) Training Course
Course Overview
This course is designed for professionals who want to deeply understand what makes a digital experience not just functional—but delightful. It blends creative design thinking with usability science, focusing on user-centered design, accessible interfaces (WCAG), intuitive layouts, and prototyping workflows. You’ll also learn how to craft clear user stories that bridge business goals with real user needs. Whether you’re a designer, product manager, or developer, this course will help you sharpen your ability to create experiences people love to use.
Format of Training
- Interactive workshops and design challenges
- Hands-on wireframing and prototyping labs
- Real-world UX audit exercises
- Group critiques and feedback-driven improvement sessions
Course Objectives
- Apply user-centered design principles to digital products and services
- Create wireframes and interactive prototypes that reflect real user flows
- Write user stories that align customer needs with technical feasibility
- Understand and implement accessibility standards (WCAG 2.1, A11Y)
- Use usability testing to validate design decisions and gather feedback
- Communicate UX ideas visually and verbally to teams and stakeholders
- Build a UX toolkit that supports continuous iteration and improvement
Prerequisites
- No formal design background required—just curiosity and empathy
- Basic familiarity with digital interfaces or product development
- Ideal for designers, developers, product owners, and business analysts
Course Outline
Day 1: Foundations of UX and User-Centered Design
Session 1: Understanding UX, Usability, and Customer Experience
- What makes a product “usable”?
- UX vs. UI, and where CX fits in
Session 2: UX Research & User Personas
- Gathering insights through interviews, surveys, and empathy maps
- Creating personas that guide design decisions
Day 2: From Ideas to Wireframes
Session 1: User Story Writing and Journey Mapping
- Turning business needs into user flows and scenarios
- Writing clean, testable user stories and acceptance criteria
Session 2: Sketching, Wireframing, and Visual Design Basics
- Hands-on wireframe building
- Color, typography, and layout principles for real-world usability
Day 3: Prototyping and Accessibility in Practice
Session 1: Interactive Prototyping Tools and Techniques
- Using tools like Figma, Adobe XD, or Axure
- Low vs. high fidelity: when and why
Session 2: Inclusive Design and Accessibility (WCAG & A11Y)
- Designing for all users, including those with disabilities
- Accessibility audits and assistive technologies
Day 4: Usability Testing and Continuous Improvement
Session 1: Validating Designs with Real Users
- Planning and conducting usability tests
- Analyzing results and iterating with purpose
Session 2: Presenting Your UX Work
- Communicating UX thinking to stakeholders
- Final group project: redesign, pitch, and peer review
Bespoke Option
We are open to customizing this program to align with your specific learning objectives. If your team has particular goals or areas they wish to focus on, we would be happy to tailor the course outline to meet those needs and ensure the program supports the achievement of your desired outcomes.
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- Duration: 4 Days
- 4.5 Ratings