MD-102 – Microsoft 365 Endpoint Administrator
Course Overview
This course prepares IT professionals to effectively deploy, configure, secure, and manage endpoints within a Microsoft 365 environment. Participants will gain hands-on experience in managing devices, applications, identity, and compliance using Microsoft Intune and related tools. The training enables learners to support enterprise-grade endpoint security, modern device management, and efficient service delivery aligned with organizational policies.
Format of Training
- Instructor-led sessions with Microsoft 365 lab environments
- Practical device and app management exercises
- Real-world configuration and compliance scenarios
- Exam-focused walkthroughs and best practices
Course Objectives
- Deploy and manage Windows client operating systems across endpoints
- Configure and secure devices using Microsoft Intune
- Enforce compliance policies and conditional access
- Manage apps and updates across corporate and BYOD devices
- Integrate Microsoft Entra ID (Azure AD) and Microsoft Defender
- Monitor, troubleshoot, and automate endpoint tasks
- Prepare for the Microsoft Certified: Endpoint Administrator Associate exam
Prerequisites
- Basic understanding of Windows client OS and Microsoft 365 services
- Familiarity with identity and access concepts
- Experience with device or application management
- Willingness to explore Microsoft cloud administration tools
Course Outline
Day 1: Endpoint Deployment and Management Fundamentals
Session 1: Deploying Windows Clients
Deployment methods: Autopilot, MDT, Configuration Manager
Windows editions and provisioning packages
Session 2: Enrollment and Profile Management
Device enrollment into Intune
Configuration profiles and policies
Day 2: Identity, Authentication, and Access Management
Session 1: Microsoft Entra ID Integration
Hybrid and cloud-only identity models
Conditional access and multifactor authentication
Session 2: Role-Based Access Control and Permissions
Admin roles in Microsoft 365 and Intune
Scoping and delegating device management
Day 3: Application and Update Management
Session 1: Managing Applications with Intune
App deployment types: Win32, Microsoft Store, LOB apps
App protection and assignment
Session 2: Update Policies and Patch Management
Windows Update for Business
Compliance and deployment rings
Day 4: Endpoint Security and Compliance Policies
Session 1: Endpoint Protection and Defender for Endpoint
Antivirus, firewall, and attack surface reduction
Integration with Microsoft 365 Defender
Session 2: Compliance Management and Reporting
Compliance policies and non-compliance actions
Reporting and analytics in Microsoft Endpoint Manager
Day 5: Monitoring, Automation, and Certification Preparation
Session 1: Troubleshooting and Remote Actions
Device diagnostics, remote wipe, sync, and restart
Proactive remediation using scripts
Session 2: Practice Labs and Exam Readiness
Case scenarios and skill checks
Tips for MD-102 certification success
Bespoke Option
We are open to customizing this program to align with your specific learning objectives. If your team has particular goals or areas they wish to focus on, we would be happy to tailor the course outline to meet those needs and ensure the program supports the achievement of your desired outcomes.
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